Most businesses in Australia are using Live Chat services on their websites these days. And there is no doubt in that, no retail business or services websites can now proceed without enabling live chat agents and Live Chat Software for their websites because live chat agents help customers and clients connect to the company website and obtained all the information needed so that they may continue with their services or products without having any confusions.
In order to retain the customers and acquire newer prospects, it is a better options to have a managed live chat services like the LiveAgent, leadchat and other Live Online Chat service providers so that there is a better and stronger connection between the company and the customers as well.
So which things or the features make the live chat service more effective and how it can better serve the customers is an important aspects everyone should know about:
Make the live chat button or the box prominent on your webpage so that customers may know that they have an option there.
Make sure you have an active live chat service with a pop-up box to gain attention of the user.
Prepare some initial question or a short survey to present to the user so that their problem may become clear right at the start.
Always try to mention the working hours or an indication if the live chat is available at the moment or not and provide an alternative to allow the user to connect later. This will help in avoiding confusions.
Try answering each and every query with legit response and required details so that the user may trust the service and will be proceeding with the future purchases or collaboration with the company as well.